RFMA has in its possession information collected from clients such as names, addresses, premises. Included in this information is information concerning the type of product the client is interested in.
Personal information of the client is used by RFMA in supplying to them the goods and services that are RFMA's business. Neither RFMA, nor its employees, sells or discloses client lists containing personal information to other organisations or individuals.
Personal information may only be disclosed to persons outside of RFMA if it is being used, confidentially, for the purpose of conducting the business matters between RFMA and the client.
The personal information will only be disclosed by RFMA if:
- a) it is necessary for the conduct of the business between the client and RFMA, for example the giving out of details such as the customer's name and address for delivery of products;
- b) when law requires RFMA to do so; or
- c) with the clients consent.
If you, as the client, wish to complain about an alleged breach of privacy by RFMA you can do so in writing (that is by mail, fax or email or by delivery in person) to the address listed at the top of this document.
RFMA will respond to such a complaint as soon as is reasonably possible and will ensure that such a complaint is acknowledged within fourteen (14) days of its receipt.
RFMA, in keeping with the principles of privacy, may ask questions of any person seeking to access personal information. If such questions are answered unsatisfactorily then the requested information shall not be provided. This is to further guarantee the privacy of client personal details.